Everyone you or I will ever come across is likely to be able to read and write, but one inevitability is that across your organisation, while their intelligence, ideas and suggestions may be good, the quality of its team’s members’ writing abilities will be uneven.
Moreover, as even the best writers’ original writing contains errors they can’t see, it is the job of editors to enforce sense.
Certainly, those without a love for curating content are especially unlikely to give much forethought to it before they start.
And many software developers are known to be particularly resistant to documenting their work.
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As in the sidebar to the right, the menu of pieces in this series runs as follows:
Start here to build new, smarter AI-driven business productivity
How expectations held of even the best social workplace software can fall short
Challenges of mapping organisational knowledge for AI
What makes managing workplace social content different
This basic AI challenge is present in every organisation
In capturing workplace knowledge, the devil is always in the detail
The lost opportunity of poor documentation
You need a process for commissioning new material
Questions to ask when trying to create the documentation that can deliver superior AI